Privacy Policy

1. Introduction

Drive Diagnostics (“Drive Diagnostics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, booking an appointment, or using our automotive electrical diagnostic services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.

By using the Drive Diagnostics website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Drive Diagnostics, we may collect:

• Your name
• Phone number
• Email address
• Vehicle make, model, year, VIN, and other vehicle information
• Information about your vehicle’s symptoms or diagnostic concerns
• Appointment and service information
• Billing and payment information
• Photos, videos, documents, or other information you voluntarily provide
• Communications between you and Drive Diagnostics
• Information submitted through contact, booking, or service-request forms
• Website usage information, including IP address, browser type, device information, and pages visited

We collect information that is reasonably necessary to provide our services, communicate with customers, process transactions, maintain business records, and operate our website.

3. How We Use Your Information

Drive Diagnostics may use your information to:

• Respond to inquiries and service requests
• Schedule and manage appointments
• Provide automotive electrical diagnostic services
• Identify your vehicle and understand reported problems
• Perform and document diagnostic testing
• Communicate diagnostic findings and recommendations
• Provide estimates, invoices, and receipts
• Process payments
• Maintain customer and vehicle service records
• Improve our website and services
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal requirements

We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law or appropriate consent has been obtained.

4. Vehicle and Diagnostic Information

When you use Drive Diagnostics services, we may collect and retain information relating to your vehicle, including:

• Vehicle identification information
• Diagnostic trouble codes
• Diagnostic test results
• Electrical system information
• Module and control-unit information
• Photos or videos of the vehicle
• Information regarding previous repairs or modifications
• Service recommendations and repair notes

This information may be used to diagnose vehicle problems, document services performed, communicate findings, and maintain business records.

5. Cookies and Website Technologies

The Drive Diagnostics website may use cookies and similar technologies to improve website functionality, understand website traffic, and improve user experience.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Service Providers

Drive Diagnostics may use third-party service providers to assist with business operations, including:

• Website hosting
• Appointment scheduling
• Payment processing
• Email and communication services
• Website analytics
• Advertising and marketing
• Customer management systems

These providers may have access to personal information only as reasonably necessary to perform services on our behalf.

Drive Diagnostics does not sell your personal information.

7. Payment Information

Payments may be processed through third-party payment providers.

Drive Diagnostics generally does not store complete credit or debit card numbers on its own systems.

Payment information handled by third-party payment processors is subject to the privacy and security practices of those providers.

8. Disclosure of Personal Information

Drive Diagnostics may disclose personal information when reasonably necessary:

• To provide requested services
• To service providers assisting our business
• To payment processors
• To professional advisors
• To comply with applicable laws
• To respond to lawful requests from government or law-enforcement authorities
• To protect our rights, property, customers, employees, or business
• In connection with a sale, merger, reorganization, or transfer of business assets

We do not disclose personal information for unrelated purposes except where permitted or required by law.

9. Protection of Personal Information

Drive Diagnostics takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

10. Retention of Information

Drive Diagnostics may retain personal information for as long as reasonably necessary for business, accounting, service-history, warranty, dispute-resolution, and legal purposes.

When information is no longer required, we may securely delete or destroy it.

11. Access and Correction

Subject to applicable law, you may request access to personal information held by Drive Diagnostics about you and request correction of inaccurate or incomplete information.

Privacy-related requests may be submitted using the contact information below.

12. Third-Party Websites

The Drive Diagnostics website may contain links to third-party websites or services.

Drive Diagnostics is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

Drive Diagnostics may update this Privacy Policy from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated Privacy Policy will be posted on this page with a revised effective date.

14. Contact Drive Diagnostics

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Drive Diagnostics
Phone: +1(825)561-7512

Email: drivemobileservice@gmail.com

Address: 244 40 Ave NE, Calgary, AB T2E 2M7